We’re hiring an Account Manager to join our team at Big Duck—a communications firm that works with nonprofits to advance their missions by developing strong brands, strong campaigns, and strong teams.

Our Account Management team works closely with our creative, strategy, and marketing teams to create great client experiences, design and maintain consistent processes, and ensure that our clients get great value from our work together. Each of our Account Managers coordinates a broad portfolio of prospects, clients, and projects throughout the lifetime of our relationships.

The Account Manager role is a mid-level position on the Big Duck team, asking 2-5 years of relevant or equivalent experience and requiring independent work and substantial skill. Big Duck has transparent salary bands documented for all staff to review; the range for mid-level positions is $50,000-$70,000, depending on experience level. For the experience level we’re expecting in this role, we are offering a salary range of $55,000-$65,000.

What does the account manager do?

Here’s some of what the job involves:

• Ensuring that projects are completed on time and on budget
• Coordinating and leading client meetings and preparing recaps afterward
• Explaining processes to clients and setting expectations at key junctures
• Building and maintaining relationships with client contacts
• Keeping client and project teams up to date and equipped to meet their deadlines
• Resolving challenges on projects creatively and efficiently
• Crafting and managing scopes of work that deliver the best value to the client and to Big Duck and are priced appropriately
• Working with clients to ensure that the brands, plans, and assets we develop for them really work for their organization’s needs
• Surfacing opportunities for ongoing work with existing clients
• Managing project scheduling and coordinating between numerous calendars
• Administrative support for project setup and wrap up
• Boldly and kindly addressing the elephant in the room
• Spectacular juggling and reprioritization skills
• Advocating your client’s viewpoint to the team and representing the team’s viewpoint to clients

Our ideal hire will have both client management and project management experience, as well as a passion for and familiarity with nonprofits. We’re looking for someone with a commitment to antiracism as well as the competencies to advance racial justice and equity in their work.

Big Duck has recently transitioned to a fully remote workplace, and we’re developing long-term policies to support remote work. We are seeking applications from candidates anywhere in the continental United States who are able to work a full-time schedule (M-F, 8 hours per day). Work hours may vary depending on your time zone, but we do ask that each team member’s standard schedule includes availability for real-time and client meetings between the hours of 11 am and 5 pm ET, Monday through Friday. Once it is safe to travel and meet in person, periodic travel will be required for client and staff meetings in New York City and elsewhere in the U.S.

Competencies of a strong candidate include…

• 2-5 years of project management and/or client relationship management experience
• Familiarity with nonprofit communications, marketing, and/or fundraising (through agency work or in-house, volunteer, or freelance work with nonprofits)
• Strong project management and problem-solving abilities
• Communication skills—on the phone, by video, in writing, and in-person
• Presentation and facilitation skills
• Ability to balance client and team needs to keep projects moving and manageable
• Ability to empathize with challenges and interpret needs (both for clients and colleagues)
• Ability to build consensus and navigate complex approvals processes
• Ability to shift quickly between nitty-gritty details and big-picture focus
• Ability to meet deadlines and manage a large workload independently
• Actively advances antiracism in their day-to-day work
• Values and fosters learning and growth in themselves and others
• Strong skills using/learning digital systems (deep experience with Asana, Slack, Harvest, Google Suite, Zoom, and spreadsheets a plus)

Process

Ideal candidates will be available to start in November 2021. Please note that this job posting will be live through September 2021, and we will not begin contacting candidates until early to mid-October. The application process will include 2–3 video interviews by Zoom, reference checks, and may include a paid exercise (you would be compensated for your time).

Want to learn more? Click through to our Workable page to read the full list of competencies we’re looking for, the benefits we’re offering, and to apply.