We’re hiring a Senior Strategist to join our team at Big Duck. Senior Strategists deliver communications solutions for our most complex strategic work while deepening our team’s knowledge and helping us continually improve our processes for client work.

The Senior Strategist will be assigned to projects for our nonprofit clients including brand development, fundraising, and outreach campaigns, strategic communications plans, and coaching for communications and development teams.

What does a Senior Strategist do?

Here’s some of what the job includes:

• Developing brand strategy recommendations and bringing a strategic perspective to the development of brand assets, such as messaging and visual identities, in collaboration with our writers, designers, and account managers
• Crafting communications, marketing, and donor communications plans that provide strategic and tactical direction, and reflect an understanding of each client’s context, mission, and capacity
• Conducting research (interviews, focus groups, surveys, materials reviews, landscape reviews) to inform brand and communications strategies with an emphasis on equitable and inclusive research design
• Developing concepts and plans for campaign communications, including capital/major donor campaigns, fundraising campaigns, recruitment/participation campaigns, and other targeted efforts with a communications focus
• Navigating projects and processes with complex, challenging, or experimental variables and generating insights that inform future work
• Facilitating and presenting in client meetings and workshop sessions (virtual and in-person, when it’s safe to do so)
• Contributing to Big Duck’s thought leadership and content marketing (e.g., by writing blog posts, recording podcasts, and beyond)
• Supporting Big Duck’s new business development, which includes drafting or reviewing proposal content and participating in presentations with prospects
• Leading trainings via workshops, webinars, conferences, etc. that build the capacity of nonprofit communicators
• Advancing Big Duck’s antiracist commitments by engaging in ongoing racial justice competency-building workshops, participating in internal equity meetings, and bringing a focus on antiracism to client work and with colleagues
• Participating in regular team meetings and projects to advance our company goals
• Bringing insights and skills to inform how we approach client work, including looking for ways to challenge and evolve current practices if needed.

The Senior Strategist reports to the Director of Strategy.

Strong candidates for the Senior Strategist role will have at least five years of relevant experience in branding, nonprofit strategy, fundraising, and communications. Successful members of our strategy team come from a range of professional backgrounds, including in-house experience in nonprofits, and agency or consulting experience.

Competencies of strong candidates include…

• Ability to execute big-picture communications strategy and detailed tactical plans, and move between these levels
• Ability to conduct research to inform communications strategies with an emphasis on equitable and inclusive research design
• Strong presentation, training, and facilitation skills
• Effective communication skills—in person, on the phone, by video, and in writing
• Ability to implement scopes of work pragmatically and adaptively
• Ability to meet deadlines and manage a large workload independently
• Commitment to collaborating respectfully and productively with colleagues and clients, building relationships based on trust and openness
• Commitment to fostering learning and growth in themselves and others
• Ability to share and receive feedback with candor and kindness
• Commitment to centering equity and inclusion in their day-to-day work and contributing to Big Duck’s antiracist commitments
• Enthusiasm for participating in a democratically-run, worker-owned company, including learning about and contributing to the business’s strategy and direction
• Comfort with Google Workspace, Asana, Slack, SurveyMonkey, and Zoom—or eager to learn!

Big Duck is a worker-owned cooperative that helps nonprofits develop their brands, campaigns, and communications teams. We’re an all-remote team made up of thoughtful, creative people dedicated to helping our clients achieve their goals and make change in their communities. We are a values-driven, democratically-run business, and we work to center diversity, equity, inclusion, and antiracism in how we work together as a team and with our clients and partners.

For job benefits and application instructions, please go to our Workable link. Application deadline is May 23, 2022

We’re hiring an Account Manager to join our team at Big Duck. Account Managers work closely with our creative, strategy, and marketing teams to create great client experiences, design and maintain consistent processes, and ensure that our clients get great value from our work together. Each of our Account Managers coordinates a broad portfolio of prospects, clients, and projects throughout the lifetime of our relationships.

What does an Account Manager do?

Here’s some of what the job includes:

• Ensuring that projects are completed on time and on budget
• Coordinating and leading client meetings and preparing recaps afterward
• Explaining processes to clients and setting expectations at key junctures
• Building and maintaining relationships with client contacts
• Keeping client and project teams up to date and equipped to meet their deadlines
• Resolving challenges on projects creatively and efficiently
• Crafting and managing scopes of work that deliver the best value to the client and to Big Duck and are priced appropriately
• Working with clients to ensure that the brands, plans, and assets we develop for them really work for their organization’s needs
• Surfacing opportunities for ongoing work with existing clients
• Managing project scheduling and coordinating between numerous calendars
• Administrative support for project setup and wrap up
• Boldly and kindly addressing the elephant in the room
• Spectacular juggling and reprioritization skills
• Advocating your client’s viewpoint to the team and representing the team’s viewpoint to clients

The Account Manager reports to the Director of Accounts.

Strong candidates for the Account Manager role will have 2-5 years of relevant experience, including both client management and project management experience, as well as strong familiarity with nonprofits. Successful account managers on our team come from many professional backgrounds, including nonprofit roles, agency or consulting roles, and administrative or customer service roles in businesses of all kinds.

Competencies of a strong candidate include:

• Familiarity with nonprofit communications, marketing, and/or fundraising (through agency work or in-house, volunteer, or freelance work with nonprofits)
• Strong project management and problem-solving abilities
• Effective communication skills—in person, on the phone, by video, and in writing
• Strong facilitation skills
• Ability to balance client and team needs to keep projects moving and manageable
• Ability to empathize with challenges and interpret needs (both for clients and colleagues)
• Ability to meet deadlines and manage a large workload independently
• Ability to build consensus and navigate complex approvals processes
• Ability to shift quickly between nitty-gritty details and big-picture focus
• Strong skills using/learning digital systems (deep experience with Asana, Slack, Harvest, Google Suite, Zoom, and spreadsheets a plus)
• Commitment to collaborating respectfully and productively with colleagues and clients, building relationships based on trust and openness
• Commitment to fostering learning and growth in themselves and others
• Ability to share and receive feedback with candor and kindness
• Commitment to centering equity and inclusion in their day-to-day work and contributing to Big Duck’s antiracist commitments
• Enthusiasm for participating in a democratically-run, worker-owned company, including learning about and contributing to the business’s strategy and direction

Big Duck is a worker-owned cooperative that helps nonprofits develop their brands, campaigns, and communications teams. We’re an all-remote team made up of thoughtful, creative people dedicated to helping our clients achieve their goals and make change in their communities. We are a values-driven, democratically-run business, and we work to center diversity, equity, inclusion, and antiracism in how we work together as a team and with our clients and partners.

Want to learn more? Click through to our Workable page to read the full list of competencies we’re looking for, the benefits we’re offering, and to apply. Application deadline is May 23, 2022.